Assistant Manager

POSITION SUMMARY:

You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection.

RESPONSIBILITIES:

• Coaching, and motivating your team to drive sales that deliver exceptional customer service

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service

• Delivering sales, customer experience, merchandising, visual, and operational expectations

• Act as a partner between customers, sales associates and store leadership

• Ability to learn and share expertise of products and trends to fit customer’s needs

• Maintains an awareness of all product knowledge, and current or upcoming product / trends

• Contributes to a positive and inclusive work environment

QUALIFICATIONS:

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting

• Confident and comfortable engaging customers to deliver an elevated experience

• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products

• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment

• Initiates completion of tasks or activities without necessary supervision

• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis

• High level of ethics, values, integrity, and trust *Flexible availability – including nights, weekends, and holidays

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